Effective Date: August 13, 2026
At Mama Couture, our products are created with intention and many are made-to-order specifically after you place your order. Because of the customized, made-to-order nature of our products, we have a limited return and refund policy.
Unless an item arrives damaged, defective, or incorrect, Mama Couture does not accept returns or exchanges for made-to-order products.
This includes returns requested because of:
Change of mind
Incorrect size selection
Incorrect color selection
Incorrect style selection
Ordering the wrong product
No longer wanting the item
Personal preference regarding fit or appearance
Please carefully review product descriptions, measurements, size charts, colors, and product details before placing your order.
If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact Mama Couture within 7 days of delivery.
Your request should include:
Order number
Description of the issue
Clear photographs of the product
Photographs of the packaging, if applicable
Mama Couture will review the claim and determine the appropriate resolution.
If the issue is confirmed to be a manufacturing defect, shipping damage, or fulfillment error, Mama Couture may provide a replacement or refund.
Customers will not be responsible for additional product or shipping costs when the issue is confirmed to be caused by Mama Couture or our fulfillment partner.
Customers are responsible for selecting the appropriate size before placing an order.
Because our products are made-to-order, we cannot provide refunds or exchanges solely because an item does not fit as expected.
Please use the size chart provided on each product page before purchasing.
Cancellation requests must be submitted as soon as possible after an order is placed.
If production has not started, Mama Couture may be able to cancel the order.
Once an order has entered production or fulfillment, cancellation may no longer be possible because the product may have already been manufactured specifically for the customer.
Approved refunds will be returned to the original payment method.
Once a refund has been approved and processed by Mama Couture, please allow 5–10 business days for the funds to appear, depending on your bank or payment provider.
Original shipping charges are not refundable unless the refund is due to a confirmed Mama Couture or fulfillment error.
A refund or replacement may be considered when:
Eligible:
Product arrived damaged
Product arrived defective
Wrong product was received
Product was manufactured incorrectly
Not eligible:
Customer changed their mind
Wrong size was ordered
Wrong color was ordered
Wrong style was ordered
Customer no longer wants the item
Customer did not review the product description or size chart
Package was marked delivered but cannot be located
If the shipping carrier confirms that a package was delivered to the address provided during checkout, Mama Couture is not responsible for lost or stolen packages.
Customers should contact the carrier regarding delivery disputes or missing packages.
Mama Couture reserves the right to review individual situations and determine an appropriate resolution when circumstances fall outside the standard policy.
Nothing in this policy is intended to limit any rights that cannot legally be waived under applicable law.
For assistance with a damaged, defective, incorrect, or canceled order, please contact Mama Couture through the contact information listed on our website.
Please include your order number and relevant photographs when applicable.
Mama Couture LLC
EST. 2026
Designed for every generation of womanhood.